Application programming interfaces will reshape the mortgage business
Today’s consumers demand a simple and streamlined experience in all aspects of their life — including their interactions with mortgage lenders. However, mortgage transactions are complex, involve many interdependencies, and require extensive collaboration. Application Programming Interfaces (APIs) have become a crucial element of business strategies to deliver a seamless customer experience because they make sharing data easier. Fannie Mae’s Economic & Strategic Research Group (ESR) surveyed senior mortgage executives about their data strategy and technological innovation in general, and, specifically, their experience with APIs and Chatbots. The summary is below, or you can read more here.