Steve Deggendorf and Li-Ning Huang, Market Insights Research, Fannie Mae

Housing Snapshot: The importance of keeping all channels open

Consumers like the convenience of online service, but also value face-to-face interaction with lenders.

December 6, 2017 | Steve Deggendorf and Li-Ning Huang, Market Insights Research, Fannie Mae

Housing Snapshot: Consultative approach preferred

When it comes to securing a mortgage, homebuyers prefer the human touch.

November 22, 2017 | Steve Deggendorf and Li-Ning Huang, Market Insights Research, Fannie Mae

Housing Snapshot: As lenders digitize, many borrowers still want the ‘human touch’

Recent studies indicate a divergence of lender and consumer preferences when it comes to communication.

November 15, 2017 | Steve Deggendorf and Li-Ning Huang, Market Insights Research, Fannie Mae